Cancellation and Payment Policies - Sandy Cove Ministries
Concerned about your health and safety? Read our COVID-19 guidelines.
Connect Now  

    Cancellation and Payment Policies

    Important Information

    Payment info | what to do if you need to cancel

    By making a reservation/purchase with Sandy Cove Ministries and Conference Center, you agree to the following terms and conditions:

    Sandy Cove Cancellation Policy:

    • For cancellations 30 days or more prior to an event: monies paid to date will be refunded LESS a $50 cancellation fee OR you may transfer the full amount to another event.
    • Within 30 days of an event, there are no refunds or transfers.  However, you may find a replacement to take your spot, with no penalty. Please call and let us know the name of the substitute guest(s). The amount paid on the reservation will be applied/transferred to the new guest, not refunded. (Please settle finances directly with your replacement).
    • If Sandy Cove cancels an event due to government mandates, you may transfer your registration forward to specific event, or we will provide a gift certificate applicable toward any future event.
      Note: Groups of 10 or more (3-4 rooms at triple or quad occupancy) that are participating in a Sandy Cove event may be handled through Group Ministry with a group contract and payment plan

    If you have questions about the current policy, please reach out to the Reservations Department by phone - 800.234.2683 or email - reservations@sandycove.org



    Personal Retreat / Bed & Breakfast Reservations

    • A credit card number must be given to reserve any Bed and Breakfast stay in the Chesapeake Lodge. You will need to pay a one night deposit to secure your room. Payment in full is due at the time of arrival. If you would like to pay by check, please send in the check at least 30 days prior to your arrival date, noting your reservation number on the check. No checks accepted at time of arrival.

    Sandy Cove Overnight Events

    • A credit card number must be used to reserve any stay in the Chesapeake Lodge or Campground.
    • When making a reservation more than 30 days in advance of an event, a non-refundable $50 per person/family unit deposit is required at time of reservation, and the remaining balance (based on current occupancy) will be automatically withdrawn 30 days prior to the event.
    • When making reservations within 30 days of an event, full payment is due at time of reservation.
    • For groups of 10 or more (3-4 rooms at triple or quad occupancy) that are participating in a Sandy Cove event may be handled through Group Ministry with a payment plan.

    Summer Family Camp

    • Pay in full at time of reservation OR pay $100 deposit, then equal monthly payments on the 1st or 15th of each month until May 15 or June 1.
    • Reservations made during April: pay 1/3 at time of reservation; pay 1/3 May 1; pay final 1/3 June 1.
    • Reservations made during May: pay 1/2 at time of reservation; pay final 1/2 June 1.
    • Reservations made on/after June 1 must be paid in full at time of reservation.

    Day Event Reservations

    • Full payment is due at the time the reservation is made.

    Checks, Cash and Charge

    Sandy Cove will accept personal checks for payments or deposits on lodging and program reservations only if they are received 30 or more days in advance of the arrival date. (Your reservation is not guaranteed until payment is in hand. We recommend securing your reservation with a credit card.) Payment within the 30 day period must be made by cash, credit card, money order, travelers check or certified/cashiers check. Payments under $50 will be exempt from this rule.

    The Bookstore, Kalbach Welcome Center, Craft Shop, Marina and Snack Shop will accept personal checks so long as the amount does not exceed $50.

    For all checks below the $50 amount, the following information MUST be placed on the check:

    • Driver’s License #
    • State where license was issued
    • Expiration date of license
    • Phone number
    Policy updated August 1, 2020